Questions and answers

Questions before you get started

Cannot find your answer? Ask the assistant in the corner of the screen or message the team on WhatsApp.

Cost and quotations

How much does CCTV installation cost?

The cost depends on camera quantity and specification, recording storage, cabling, installation conditions and any additional features. We do not publish fixed prices because every property is different. Send us your location and property details and we will share a detailed quotation with full pricing.

Is the site assessment free?

Contact us with your property location and we will confirm assessment availability and whether any visit fee applies before anything is booked.

Which areas do you cover?

We install across Ghana from our base in Accra. Share your property location so we can confirm availability, scheduling and any travel charges before arranging a visit.

Remote access, power and internet

Can I view my cameras while outside Ghana?

Yes, if the selected system supports remote viewing and the property has the required power and internet connection. We configure access on compatible devices and explain how to manage authorised users.

Will my CCTV still record if the internet goes down?

A system configured to record locally can generally continue recording without internet access, provided its cameras and recorder remain powered. Remote viewing and some notifications may be unavailable until connectivity returns. We explain how your proposed system works.

What happens during a power outage?

Equipment needs a suitable power source to operate. Backup options can be included in the design, depending on the devices and how long you need them to run. Ask us to include a backup recommendation in your quotation.

Do you offer a staffed monitoring service?

Our installations give authorised users remote access to compatible cameras and supported alerts on their own phones. If you need a staffed monitoring arrangement, ask us and we will explain what is available for your property.

Installation and support

Can you arrange an installation while I am overseas?

Yes. We discuss your requirements remotely and coordinate site access with your authorised representative in Ghana. Before work starts, we agree the installation scope, access arrangements, progress updates and handover process.

Can you upgrade an existing security system?

We can assess your existing equipment and advise on suitable upgrades. Some components may be reusable; others may need replacing for compatibility, condition or the features you want. Send us the current equipment details and what you would like to improve.

Do you provide a warranty and after-sales support?

Warranty coverage depends on the equipment and installation supplied. Your quotation states the warranty period, coverage, exclusions and support arrangements. Ask us to explain these before you approve the work.

Which brands do you install?

We recommend equipment based on the coverage, features and budget your installation needs. Your quotation names the proposed brands and models, so you can see exactly what is included.

Still have a question?

The team will answer on WhatsApp, or you can ask the assistant now.